Reduced Support Availability – 11th December 2025

Just a quick heads-up! On 11th December 2025, our support team will be attending the Onefile All Company Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Eportfolio Mobile App Update - iOS

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 2.0.0

Android coming soon!

Submit a ticket Log in

Finishing assessments on the App that were started online

Learners Assessors
  1. Tap Settings icon ⚙️
  2. Tap Sync Settings
  3. Tap all elements you want to sync
  4. Tap Start Sync

The assessments will now be visible within the Assessments icon on the homepage of the app.

Please Note

Only pending assessments, currently assigned to the learner, that have never been synced to the app before, will be displayed.

N
Natasha is the author of this solution article.

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