Overview
If you or another user are not receiving email alerts from Onefile Eportfolio, it may be due to incorrect settings or email filtering. This article outlines the most common causes and how to resolve them.
Possible Causes and Solutions
1. Incorrect Email Address
To check and update your email address:
- Click your Name in the top-right corner.
- Click Profile.
- Click Email Preferences.
- If the email address is incorrect, click Remove.
- To add a new email address, click Add new email and enter the correct address.
2. Incorrect Email Alert Settings
Your email alert settings may need adjusting.
#Click here to check your email alert settings.
3. Emails Filtered to Junk/Spam
- Check your Junk/Spam folder to ensure emails haven’t been filtered.
- Email alerts are sent from the following addresses:
- alert@onefile.co.uk
- dailydigest@onefile.co.uk
- If using a company email account, ask your IT team to whitelist the @onefile.co.uk domain.
Best Practice
- Always verify your email address and alert settings.
- Whitelist Onefile domains to prevent filtering issues.
Terminology
The terminology used in this article may differ depending on your Centre’s configuration.
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Need Help?
If you encounter any issues or have questions, please contact Onefile Support or your internal support channels.