Reduced Support Availability – 11th December 2025

Just a quick heads-up! On 11th December 2025, our support team will be attending the Onefile All Company Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Eportfolio Mobile App Update - iOS

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 2.0.0

Android coming soon!

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Unlocking a Unit Summary

Overview

This guide explains how to unlock a Unit Summary when additional evidence needs to be linked or an existing assessment needs to be updated.

Who Can Use This Feature?

This feature can be used by the following user roles:

  • Centre Manager
  • Internal Quality Assurer and Trainee
  • Assessor and Trainee 

When to Unlock a Unit Summary

You may need to unlock a Unit Summary if:

  • More evidence needs to be linked to the unit.
  • An assessment already linked to the unit needs to be changed.

Steps to Unlock a Unit Summary

  1. Access the learner’s portfolio.
  2. Scroll down to the Unit Summaries section.
  3. Click the Unit Title to open the summary.
  4. Click the Padlock icon in the top right corner.
  5. Select the user who should receive access and provide a reason for unlocking.
  6. Click Unlock.

The selected user will receive a task notification indicating that the Unit Summary has been unlocked.

Terminology

Please note that the terminology used in this article may be different depending on your Centre.

N
Natasha is the author of this solution article.

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