Upcoming Software Update: Enrol Onboarding

On Thursday, 18th June 2026, we’ll be rolling out a series of improvements to Enrol Onboarding.

Full details of the changes can be found in the release notes below:

Scheduled Downtime: Please note that there will be a brief Eportfolio service interruption between 7:00 and 7:30 AM on the day of the update.


Reduced Support Availability: 8th–9th July 2026

Just to let you know, our team will be attending the Harris Computers all-company meeting on 8th and 9th July 2026, so we won't be as responsive as usual during this time.

You can still access our help guides at any time — just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible.

If your issue is urgent, please set the priority accordingly so we can prioritise it on our return.

Thanks for your patience!

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Enable the PICSWeb integration

Adam Fogo
Modified on: Mon, 9 Mar, 2026 at 3:40 PM

Overview

The PICSWeb integration relies on an API Token, which can be provided to any Onefile Centre Manager. This token enables secure communication between PICSWeb and Onefile Eportfolio. Once enabled, PICSWeb can automatically enrol learners into Onefile and pull progress data back into PICSWeb once per day.

Requesting an API Token

To request an API Token for use with PICSWeb, submit a support ticket to Onefile Support. Only Centre Managers can request and receive an API Token.

Steps to Enable the Integration

  1. Log into PICSWeb.
  2. Click Integrations from the left navigation menu.
  3. Select OneFile.
  4. Click Settings.
  5. Enter the Customer Token provided by Onefile.
  6. Select the Live Environment (or Beta/Practice if using a training system).
  7. Enable the Integration Enabled toggle.
  8. Click Save.

PICSWeb Sandbox Environments

If you have a training or sandbox PICSWeb installation, select the Beta or Practice environment. Make sure you request a specific API token from Onefile Support for the correct environment.

What Happens After Enabling the Integration?

  • You will be able to enrol learners from PICSWeb directly into Onefile with a single click.
  • Any progress or review updates made in Onefile will be automatically synced back to PICSWeb once per day.
  • Learner records remain linked across both systems for continuous synchronisation.

Tips & Notes

  • The API Token is environment‑specific — ensure you use the correct one.
  • Only Centre Managers should manage or update the API Token.
  • Daily syncing from Onefile to PICSWeb occurs automatically; no manual triggering is needed.

Terminology

The terminology used in this article may differ depending on your Centre or MIS setup.

Related Articles

Need Help?

If you need assistance or have questions about enabling the integration, please contact Onefile Support or your Support team.

A
Adam is the author of this solution article.

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