Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Upcoming System Update: Enrol

On Tuesday 7th October 2025, we’ll be rolling out a series of enhancements to Enrol.

Release Notes
Full details of the changes can be found here.

⏱️ Scheduled Downtime
Please note that there will be no service interruption.

Implemented

Feedback on Reviews

Barrie Mckay

started a topic about 4 years ago

I have two issues with the feedback on reviews.

1. Employers' feedback onto completed reviews is not visible to apprentices - totally defeats the purpose of feedback.

2. Because of the above I have now changed the settings of my centre to not have feedback but to have it included in the forms for each i.e. assessor, apprentice, and employer so this is visible to all. A major issue with this is that all reviews completed before now no longer have feedback attached to the review!

Surely once the review has been locked all information of that review is locked and cannot be removed.

4 Votes

Adam Fogo
said about 3 years ago

I have some good news - one of our recent updates resolved this issue:

OneFile : Software Update: Wednesday 18th May 2022 - 07:00-07:30am (freshdesk.com)

Learners/Apprentices can now see Employer feedback.
B

Barrie Mckay
said almost 4 years ago

1 person likes this

Thanks Wendy. Much appreciated. One it isn’t on the form and the other no knowledge this was the case until some one being disciplined and didn’t know anything about comments. I was flabbergasted that this was not even considered or not considered enough. Thanks again
W

Wendy Rowan
said almost 4 years ago

2 people like this

I completely agree with this suggestion please reconsider - or at least make this forum more widely know about - I suspect if you ask providers not one would say this isn't a good idea

Wendy
Muhammed Zaulifqar
said about 4 years ago

Thank you for your suggestion - after careful consideration we've decided this is not something we'll be able to facilitate . Should the idea be upvoted in the meantime, we may revisit this area.

Feedback on Reviews

Topics in this forum