Upcoming Software Update: Enrol Onboarding

On Thursday, 18th June 2026, we’ll be rolling out a series of improvements to Enrol Onboarding.

Full details of the changes can be found in the release notes below:

Scheduled Downtime: Please note that there will be a brief Eportfolio service interruption between 7:00 and 7:30 AM on the day of the update.


Reduced Support Availability: 8th–9th July 2026

Just to let you know, our team will be attending the Harris Computers all-company meeting on 8th and 9th July 2026, so we won't be as responsive as usual during this time.

You can still access our help guides at any time — just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible.

If your issue is urgent, please set the priority accordingly so we can prioritise it on our return.

Thanks for your patience!

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Approving qualifications

Overview

Approving a qualification ensures that the learning aim and unit structure assigned to a learner is accurate and meets your Centre’s requirements. This process includes checking mandatory and optional units, credit values and qualification structure before final approval.

User Roles

This feature can be used by:

  • Centre Manager
  • User Manager
  • Assessor (with permissions)
  • Internal Verifier (with permissions)

Permissions Required

  • Can manage learner accounts

Centre Setting

The following Centre setting may affect the availability of this feature:

  • Deny assessors access to setting learners’ details (including learning aims)

Steps

How to Approve a Qualification

  1. Log into your Practice Centre.
  2. Assign the qualification to the learner.
  3. Open the Unit Selection tab to review:
    • That all required units are available.
    • Units are displayed in the expected structure (e.g., mandatory/optional groups, min/max credits per group).
    • Units have the correct credit values and levels.
  4. Use the Gap Analysis within the learner’s portfolio to check unit content and assessment criteria.

Important Notes

  • Always verify the qualification structure before approving it.
  • Confirm that credit values and mandatory/optional groupings align with awarding‑body requirements.

Troubleshooting

IssueSolution
Units missing or incorrectCheck the awarding‑body setup and confirm the qualification template is correct.
Cannot approve qualificationVerify your permissions and Centre settings.

Terminology

Please note that the terminology used in this article may differ depending on your Centre.

Related Articles

Need Help?

If you encounter any issues or have questions, please contact Onefile Support or your internal support channels.

A
Abi is the author of this solution article.

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