Reduced Support Availability: 8th–9th July 2026

Just to let you know, our team will be attending the Harris Computers all-company meeting on 8th and 9th July 2026, so we won't be as responsive as usual during this time.

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When will a qualification I've approved go Live?

Overview

Once you have confirmed that a qualification has been reviewed and approved in the Practice area, the Onefile Qualifications Team will process your approval and prepare the qualification for release to the Live server.

Go‑Live Timeframes

Brand New Qualifications

If the qualification is newly built by Onefile, it will be uploaded to the Live server between 5pm and 9am, Monday to Friday.
This ensures the release does not impact customers currently working on the system.

Existing Qualifications

If the qualification already exists on the Live server it will usually be made live within 4 working hours.

Tips & Notes

  • You will receive confirmation once your qualification is live and ready to use.
  • Approvals are processed manually by the Qualifications Team, so timeframes may adjust slightly during peak periods.
  • Ensure all content has been reviewed thoroughly before approval to avoid delays.

Terminology

Terminology used in this article may vary depending on your Centre or qualification type.

Related Articles

Need Help?

If you have any questions or need support with qualification approvals, please contact Onefile Support or your internal curriculum/quality team.

A
Abi is the author of this solution article.

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