Upcoming System Update: Enrol and RPL

On Thursday. 12th March 2026, we’ll be rolling out a series of improvements to Enrol and RPL.

Full details of the changes can be found in the release notes below:

Downtime: There will be no product downtime.

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Why can't I unlock an Assessment

  User Roles

This feature can be used by the following user roles:

  • Centre Manager
  • Assessor
  • Internal Quality Assurer 
Unit Summary has been signed off
  1. Navigate to Learner portfolio
  2. Click unit title
  3. Click  Padlock on top right of your screen
  4. Select Assessor
  5. Add reason for unlocking
  6. Click Unlock
The assessment has been signed off by the Internal Quality Assurer 
This can only be resolved by a Centre Manager
  1. Navigate to Learner portfolio
  2. Open Assessment
  3. Click onto Padlock
  4. Select IQA's name
  5. Add reason for unlocking
  6. Click Unlock

The Assessor can then unlock the Assessment to themselves to make any changes

Terminology

Please note that the terminology used in this article may be different depending on your Centre.

G
Gareth is the author of this solution article.

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