Upcoming System Update: Enrol Onboarding and API

On Thursday, 7th May 2026, we’ll be rolling out a series of improvements to Enrol Onboarding and API.

Full details of the changes can be found in the release notes below:

Downtime: There will be no product downtime.

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What is a Visit?

Overview

A Visit is used to schedule when an Assessor will next contact a learner. Visits help structure learner support and ensure clear expectations around planned activities. During a Visit, the Assessor may:

  • Create a Plan
  • Start a Review
  • Complete an Assessment

Visits help maintain consistent communication and ensure learners understand when to expect guidance or check‑ins.

Accessing the Visits Icon

  1. Navigate to the learner’s Portfolio.
  2. Click Visits under the Activity tab.

Tips & Notes

  • Visits scheduled via Reviews will appear automatically in the Onefile Calendar.
  • Assessment Plans allow you to set a Next Planned Visit manually.
  • Using Visits consistently helps both learners and Assessors stay organised.

Terminology

The terminology used in this article may differ depending on your Centre’s configuration.

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Need Help?

If you need assistance, please contact Onefile Support or your internal support team.

A
Anthony is the author of this solution article.

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