Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Software update: Wednesday 24th September 2025 7am - 7:30am

On Wednesday, we're updating EPortfolio & Engage, to introduce some improvements to existing features.
This update will require downtime.

Release notes can be found here for EPortfolio 
Release notes can be found here for Engage 



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How to update Learner's ULN/NINO

  User Roles

This feature can be used by the following user roles:

  • Centre Manager
  • User Manager
  • Internal Quality Assurer with permission
  • Trainee Internal Quality Assurer with permission
  • Assessor with permission
  • Trainee Assessor with permission

  Permissions

Manage learner accounts

Centre Manager/User Manager Assessor/Internal Verifier 
  1. Click Users in the left hand navigation menu
  2. Click Learners
  3. Search learner
  4. Click Episode
  5. Add ULN/NINO
  6. Click Save

Terminology

Please note that the terminology used in this article may be different depending on your Centre.

A
Abi is the author of this solution article.

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