Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Eportfolio Software update: Wednesday 19th November 2025 7am - 7:30am

On Wednesday, 19th November 2025, we'll be updating Eportfolio to introduce a range of new enhancements.
Release notes
Full details of the changes can be found here.
Scheduled Downtime
Please note that there will be a brief service interruption between 7:00 and 7:30 AM on the day of the update.
Action required
To avoid any data loss, make sure you're logged out and have saved all work before 7:00am. 

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Learner Database report

  User Roles

This feature can be used by the following user roles:

  • Centre Manager
  • Assessor with the correct permissions
  • IQA with the correct permissions
  • Lead IQA with the correct permissions
  • Trainee Assessor with correct permissions
  • Centre Monitor
  • User Manager

  Permissions

Can access Learner database reports

To use the Learner Database reports where you can select fields you'd like to report on, follow the steps below.

  1. Click Reports
  2. Scroll down to Learner Database reports
  3. Click Learner View or Learner Standards View 
  4. Click Select Columns
  5. Select fields you'd like included
  6. Click Add
  7. Click Set
  8. Click Apply filters



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Becky is the author of this solution article.

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