Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Software update: Wednesday 24th September 2025 7am - 7:30am

On Wednesday, we're updating EPortfolio & Engage, to introduce some improvements to existing features.
This update will require downtime.

Release notes can be found here for EPortfolio 
Release notes can be found here for Engage 



Submit a ticket Log in

The assessment date must be equal to or greater than the OneFile start date

You'll receive this message when trying to complete an assessment if the assessment is dated before the learners start date. 

To resolve this the user who the assessment was started by can follow the steps below:

  1. Open the assessment
  2. Change the assessment date to or after the start date (shown on the error)
  3. Click Save and Quit
  4. Reopen the assessment
  5. Check the date has changed and saved
  6. Completed the assessment
A Centre Manager can resolve these by following the steps below:
  1. Log in as Centre Manager
  2. Click this banner at the top of the page
  3. Then click Resolve next to each learner and assessment 
J
Jade is the author of this solution article.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.